Help & FAQ

Q:Can I wash the hair?
A:Hair can be removed down to clean, but the clean method must correct for the hair.Wash with luke warm water and mild shampoo.Cowashing the hair extensions twice a week with a deep moisturizing conditioner from Garnier Fructis, Pantene, Organix or Jone Frieda. A client favorite is Garnier Fructis Triple Nutrition Fortifying Conditioner as a co-wash.

OR

I recommend:  Dove Intensive Repair conditioner, One only Argan Oil moisture repair conditioner and oil treatment, Miracle 7 leave-in conditioner, Suave clarifying shampoo.

Q:Will this hair hold curls well?
A:Yes,our hair can hold curls beautifully.We have some tips :

Find correct temperature for the hair curling.We suggest raise the temperature little by little to test it out.Time control is very important,we suggest let the wand/curl sits on the hair around 8-10 seconds with proper temperature.

Apply some hair spray will keep the curl pattern durable for whole day.

Q:What’s the best temperature for the flat iron or curled iron?
A:We recommend 160-180 Celsius degree or 320-360 Fahrenheit degree.Even human hair can be burned if the temperature is too high without proper time control.Heat protection products will be recommended during high temperature iron.

Q:Can I dyed / bleached the hair?
A:Yes.Our hairs are 100% human virgin hair and all our 8A grade hair can be dyed or bleached to #27,all our 10A grade hair can be dyed and bleached to #613,we do suggest getting a professional opinion by an experienced colorist.As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want.We would advise for a one clip weft to be tested prior to coloring or restyling the full set to make sure the resulting shade is what you anticipate. We also recommend using a semi-permanent shape as it is much more gentle on the hair extensions.As virgin human hair will be easily dry after leaving the hair donor,so don't dye or restyle the hair too frequently,it may lead to shortening the lifespan of your hair and possibly cause damage.We do not recommend dying our Blonde or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.

Q:How many hair bundles can make a full head?
A:Normally the weight of 1 bundle is 95g-105g,we suggest you to take 3-4 bundles for a full head,Especially for the length from 20inch to 30inch,4 bundles are necessary.

Q:How to comb the hair?
A:For straight hair:Use a wide-tooth comb to the hair,it is suggested to comb the ends first,then the body,and comb from the roots to the end lastly.

If you comb from the roots to the ends directly,it will cause shedding.

Fro wavy or curly hair:The best comb is your fingers when you comb the wavy or curly hair.Also comb the ends first.

Q:Why are my hair extensions shedding?
A:After the factory workers sew the hair pieces into a bundle,there might be a strand of hair that is not attached to the weft.So when you first comb or wash it,it will come out.that’s not shedding.Comb them out and it will be fine.The wefts are double drawn machine weft to prevent possible shedding.If you have to cut the weft to adjust the hair volume for your install,please make sure to seal the edges of the wefts to keep it from shedding.And never wash or comb the hair with too much strength,or it will break off.You’d better choose the round with wide-toothed comb.We don’t suggest comb the curly items.

We want to reassure you that we always check the quality of the hair very strictly before delivering. We wouldn’t ship out the hair if it has abnormal shedding.

Q:How do I pay for an order?  
 A:  To pay for your order on www.alipearlhair.com, follow the steps below:

1) Select the order and click the "Pay Now" button

2) Choose payment method on the checkout page

Q: What types of payment do you accept?
A: We accept the following payment methods:   

Paypal,Credit Cards: Visa Card, MasterCard, and American Express, Western Union. We firstly recommend you use Paypal.

Q:how to track my order?
A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status.

You can use the tracking number on the following tracking links to find the tracking status.

Fedex: https://www.fedex.com/apps/fedextrack/

DHL: http://www.dhl.com/en/express/tracking.html

UPS:https://wwwapps.ups.com/WebTracking/track?loc=en_CN

First Time Order

For your security, please be aware that first-time order can only be delivered to the card holder's billing address or a corporate work address which we are able to verify independently. To avoid delays your order, please ensure that your billing address matches the address on your card statement, and that the card holder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.

Q:I have bought something but seen it at a different price on your website.
A: As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.

Q: How long do you take to despatch an order?
A: Generally, your package will be shipped within 24 hours after order confirm except Weekends and Holiday. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.

Q: Does alipearlhair.com guarantee delivery time?
A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 5 working days in advance thus you will have sufficient time for shipping.

Q: Is there any hidden charges to my order?
A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.

About Customs Tax

It is decided by the different country’s policy and should be paid by buyer.You could leave us a message about the value you want us to write when placing the order.Usually we write the hair as hair sample and lower value just to help you avoid the customs tax as possible as we can.You will get the original hair as your order shows.

Q: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.